I. GENERAL INFORMATION

In compliance with the obligation to provide information as stipulated in Law 34/2002 on Information Society Services and Electronic Commerce (LSSI-CE) of 11 July, the following general information on this website is provided below:

The ownership of this website, https://www.cqssalud.com/, (hereinafter, Website) is held by: CONSULTING QUIMICO SANITARIO S.L.U, with Tax Identification Number: B83878520 and registered in: Commercial Register of Madrid with the following registration details: Volume 19.618. Book 0. page 134. Section 8. Sheet no. M-344840. Inscription 1, whose representative is: Juan José Álvarez Millán, and whose contact details are:

Address:
Calle Marie Curie (Parque empresarial Rivas Futura) 7, edificio Beta, local 5.1 (Extractions and Laboratory), 28521 Rivas-Vaciamadrid, Madrid
Contact telephone number: 91 53 43 631
Contact email: cqs@cqssalud.com

Consulting químico sanitario (hereinafter CQS) performs advanced clinical analyses in the following areas:

• Clinical Biochemistry
• Haematology and Coagulation
• Immunology and Allergies
• Microbiology and Parasitology
• Genetics

CQS selects and validates the methods to be followed by establishing analytical objectives in each case, which are maintained through the systematic use of internal controls and external evaluation programmes of the most reputable companies, guaranteeing the quality assurance of the results issued.

A qualified professional performs a systematic review of the test results, assesses them in accordance with the patient’s available clinical information and authorises the delivery of results.

In addition, CQS offers its clients a service to consult their results on-line, through this portal (www.cqssalud.com), in compliance with the Data Protection Act.

II. GENERAL TERMS AND CONDITIONS OF USE

The subject matter of the terms and conditions: The Website

El objeto de las presentes Condiciones Generales de Uso (en adelante, Condiciones) es regular el acceso y la utilización del Sitio Web. For the purposes of these Conditions, the Website shall be understood as: the external appearance of the screen interfaces, both static and dynamic, i.e. the navigation tree; and all the elements integrated both in the screen interfaces and in the navigation tree (hereinafter, Contents) and all those online services or resources offered to Users (hereinafter, Services). The purpose of these General Conditions of Use (hereinafter referred to as “Conditions”) is to regulate access to and use of the Website.

CQS reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website and the Content and Services that may be incorporated therein. The User acknowledges and accepts that at any time CQS may interrupt, deactivate and/or cancel any of these elements that are integrated into the Website or access to them.

Access to the Website by the User is free and, as a general rule, is free of charge, without the User having to provide any consideration in order to enjoy it, except for the cost of connection through the telecommunications network supplied by the access provider contracted by the User.

The use of any of the Contents or Services of the Website may be made by prior subscription or registration of the User.

The User

Access, browsing and use of the Website confers the condition of User, and as such, from the moment browsing the Website begins, all the Conditions established herein are accepted, as well as their subsequent modifications, without prejudice to the application of the corresponding legal regulations of obligatory compliance as the case may be. Given the relevance of the above, the User is recommended to read them each time he/she visits the Website.

The CQS website provides a wide range of information, services and data. The User assumes responsibility for the correct use of the Website. This responsibility shall extend to:

• Any use of the information, Contents and/or Services and data offered by CQS that is contrary to the provisions of these Conditions, the Law, morality or public order, or that in any other way may be detrimental to the rights of third parties or to the functioning of the Website.

• The truthfulness and legality of the information provided by the User in the forms provided by CQS for access to certain Contents or Services offered by the Website. In any case, the User shall immediately notify CQS of any event that allows the improper use of the information registered in said forms, such as, but not limited to, theft, loss, or unauthorised access to identifiers and/or passwords, in order to proceed to their immediate cancellation.

Mere access to this Website does not imply the establishment of any type of commercial relationship between CQS and the User.

In compliance with the legislation in force, this CQS website is intended for all persons, regardless of age, who may access and/or browse the pages of the website.

The Website is primarily intended for Users residing in Spain. CQS makes no representation that the Website complies with the laws of other countries, either in whole or in part. If the User resides or is domiciled in another place and decides to access and/or browse the Website, he/she does so under his/her own responsibility, and must ensure that such access and browsing complies with the applicable local legislation, and CQS accepts no liability whatsoever that may arise from such access.

III. ACCESS AND NAVIGATION ON THE WEBSITE: EXCLUSION OF WARRANTIES AND LIABILITY

CQS does not guarantee the continuity, availability or usefulness of the Website, or of the Content or Services. CQS will make every effort to ensure the smooth operation of the Website, however, CQS makes no representation or warranty that access to this Website will be uninterrupted or error free.

Nor does it accept any responsibility or guarantee that the content or software that can be accessed through this Website is free from error or causes damage to the User’s computer system (software and hardware). In no event shall CQS be liable for any loss, damage or harm of any kind arising from accessing, browsing and using the Website, including but not limited to loss, damage or harm caused to computer systems or caused by the introduction of viruses.

CQS shall also not be liable for any damages that may be caused to users through improper use of this Website. In particular, it shall not be liable in any way whatsoever for any breakdowns, interruptions, faults or defects in telecommunications that may occur.

IV. PRIVACY AND DATA PROTECTION POLICY

In compliance with current legislation, CQS undertakes to adopt the necessary technical and organisational measures, in accordance with the level of security appropriate to the risk of the data collected. PRIVACY AND DATA PROTECTION POLICY

Laws incorporated in this privacy policy

This privacy policy is adapted to current Spanish and European legislation on the protection of personal data on the Internet. In particular, it respects the following rules:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (GDPR).
• Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPD-GDD).
• Royal Decree 1720/2007, of 21 December, approving the Regulation implementing Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
• Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the controller processing the personal data

The person responsible for the processing of personal data collected in CQS is: CONSULTING QUIMICO SANITARIO S.L.U, with Tax Identification Number: B83878520 and registered in: Commercial Register of Madrid with the following registration details: Volume 19.618. Book 0. page 134. Section 8. Sheet no. M-344840. Registration 1, whose representative is: Juan José Álvarez Millán (hereinafter also the Data Controller). Their contact details are as follows:

Address:
Calle Marie Curie (Parque empresarial Rivas Futura) 7, edificio Beta, local 5.1 (Extracciones y Laboratorio), 28521 Rivas-Vaciamadrid, Madrid. Contact telephone number: 91 53 43 631. Contact email: cqs@cqssalud.com

Data Protection Officer (DPD)

The Data Protection Officer (DPO) is in charge of ensuring compliance with the data protection regulations to which CQS is subject. The User may contact the DPD designated by the Data Controller using the following contact details: cqs@cqssalud.com.

Register of Personal Data

In compliance with the provisions of the RGPD and the LOPD-GDD, we inform you that the personal data collected by CQS through the forms provided on its pages will be incorporated and processed in our files in order to facilitate, expedite and fulfil the commitments established between CQS and the User or the maintenance of the relationship established in the forms filled in by the User, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the RGPD and the LOPD-GDD, unless the exception provided for in article 30.5 of the RGPD applies, a register of processing activities is kept which specifies, according to its purposes, the processing activities carried out and the other circumstances established in the RGPD.

Principles applicable to the processing of personal data

The processing of the User’s personal data shall be subject to the following principles set out in Article 5 of the GDPR:

• Principle of lawfulness, fairness and transparency: the consent of the User shall be required at all times after full and transparent information on the purposes for which the personal data are collected.
• Purpose limitation principle: personal data shall be collected for specified, explicit and legitimate purposes;
• Principle of data minimisation: the personal data collected will be only that which is strictly necessary for the purposes for which it is processed.
• Principle of accuracy: personal data must be accurate and always up to date.
• Principle of limitation of the storage period: personal data will only be kept in a form that allows the identification of the User for the time necessary for the purposes of their processing.
• Principle of integrity and confidentiality: personal data shall be processed in a manner that ensures their security and confidentiality.
• Proactive accountability principle: the Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed by CQS are both identification data and special categories of personal data within the meaning of Article 9 of the GDPR.

Special categories of personal data include data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data intended to uniquely identify a natural person, data concerning health or data concerning the sex life or sexual orientation of a natural person.

For the processing of special categories of personal data, the explicit consent of the User for one or more specific purposes is required in any case.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. CQS undertakes to obtain the express and verifiable consent of the User for the processing of his/her personal data for one or more specific purposes.

The User shall have the right to withdraw his or her consent at any time. It will be as easy to withdraw consent as to give it. As a general rule, withdrawal of consent will not condition your use of the Website.

On those occasions when the User must or may provide his/her data through forms to make enquiries, request information or for reasons related to the content of the Website, he/she will be informed in the event that the completion of any of them is compulsory due to the fact that they are essential for the correct development of the operation carried out.

Purposes of the processing for which the personal data are used

The personal data is collected and managed by CQS in order to facilitate, speed up and fulfil the commitments established between the Website and the User or to maintain the relationship established in the forms filled in by the latter or to attend to a request or query.

Likewise, the data may be used for commercial, personalisation, operational and statistical purposes, and for activities related to the corporate purpose of CQS, as well as for the extraction and storage of data and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation and navigation of the Website.

At the time the personal data is collected, the User will be informed about the specific purpose(s) of the processing for which the personal data will be used, i.e. the use(s) to which the collected information will be put.

Retention periods for personal data

Disaggregated data: Disaggregated data will be retained without a deletion period.

Customer Data: The period of retention of personal data will vary depending on the service contracted by the Customer. In any case, it shall be the minimum necessary and may be maintained up to:

– 4 years: Law on Offences and Penalties in the Social Order (obligations regarding affiliation, registrations, cancellations, contributions, payment of salaries…); Arts. 66 ff. General Tax Law (accounting books…);

– 5 years: Art. 1964 Civil Code (personal actions without special time limit)

– 6 years: Art. 30 Commercial Code (accounting books, invoices…)

– 10 years: Art. 25 Prevention of Money Laundering and Terrorist Financing Act.

Recipients of personal data

The User’s personal data will be shared with the following recipients or categories of recipients:

• WordPress
• Google

In case the Controller intends to transfer personal data to a third country or international organisation, the User shall be informed at the time the personal data are obtained about the third country or international organisation to which the data are intended to be transferred, as well as about the existence or absence of an adequacy decision of the Commission.

Personal data of minors

In accordance with the provisions of articles 8 of the RGPD and 13 of the RDLOPD, only persons over 14 years of age may give their consent to the processing of their personal data in a lawful manner by CQS. In the case of a child under 14 years of age, the consent of the parents or guardians is required for the processing, and the processing is only lawful to the extent that the parents or guardians have given their consent.

Secrecy and security of personal data

CQS undertakes to adopt the necessary technical and organisational measures, according to the level of security appropriate to the risk of the data collected, so as to ensure the security of personal data and to prevent the accidental or unlawful destruction, loss or alteration of personal data transmitted, stored or otherwise processed, or the unauthorised communication of or access to such data.

The Website has an SSL (Secure Socket Layer) certificate, which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in return, is fully encrypted or encoded.

However, because CQS cannot guarantee the impregnability of the Internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to notify the User without undue delay when a breach of security of personal data occurs that is likely to entail a high risk to the rights and freedoms of natural persons. In accordance with Article 4 of the GDPR, a breach of security of personal data means any breach of security leading to the accidental or unlawful destruction, loss or alteration of, or unauthorised disclosure of or access to, personal data transmitted, stored or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and to ensure by means of a legal or contractual obligation that such confidentiality is respected by its employees, partners, and any other person to whom it makes the information accessible.

Rights arising from the processing of personal data

The User has the following rights over CQS and may, therefore, exercise the following rights recognised in the RGPD against the Data Controller:

• Right of accessThis is the User’s right to obtain confirmation as to whether or not CQS is processing their personal data and, if so, to obtain information on their specific personal data and on the processing that CQS has carried out or is carrying out, as well as, among other things, the information available on the origin of said data and the recipients of the communications made or planned for said data.
• Right of rectification: this is the User’s right to have his/her personal data amended if it proves to be inaccurate or, taking into account the purposes of the processing, incomplete.
• Right to erasure (“the right to be forgotten”): This is the User’s right, unless otherwise provided by law, to obtain the erasure of his or her personal data when they are no longer necessary for the purposes for which they were collected or processed; the User has withdrawn his or her consent to the processing and the processing has no other lawful basis; the User objects to the processing and there is no other legitimate reason to continue the processing; the personal data have been processed unlawfully; the personal data must be deleted in compliance with a legal obligation; or the personal data have been obtained as a result of a direct offer of information society services to a minor under 14 years of age. In addition to erasure, the Controller shall, taking into account available technology and the cost of implementation, take reasonable steps to inform controllers who are processing the personal data of the data subject’s request for erasure of any link to those personal data.
• Right to limit processing: This is the User’s right to limit the processing of their personal data. The User has the right to obtain the restriction of processing where he/she contests the accuracy of his/her personal data; the processing is unlawful; the Controller no longer needs the personal data, but the User needs it to make claims; and where the User has objected to the processing.
• Right to data portability: Where processing is carried out by automated means, the User shall have the right to receive from the Controller his or her personal data in a structured, commonly used and machine-readable format, and to transmit it to another Controller. Where technically feasible, the Controller shall transmit the data directly to that other Controller.
• Right to object: This is the User’s right not to have his/her personal data processed or to have the processing of such data by CQS cease.
• Right not to be not to be subject to a decision based on treatment alone automated, including profilingThe right of the User not to be subject to an individualised decision based solely on automated processing of his or her personal data, including profiling, unless otherwise provided for by law.

Therefore, the User may exercise his/her rights by means of a written communication addressed to the Data Controller with the reference “RGPD-https://www.cqssalud.com/“, specifying:

• User’s name, surname and copy of ID card. In cases where representation is permitted, it will also be necessary to identify by the same means the person representing the User, as well as the document accrediting the representation. The photocopy of the ID card may be replaced by any other legally valid means of proof of identity.
• Request with specific reasons for the request or information to be accessed.
• Address for the purpose of notifications.
• Date and signature of the applicant.
• Any document supporting the request you are making.

This application and any attachments may be sent to the following address and/or e-mail: cqs@cqssalud.com.

Postal address:
Calle Marie Curie (Parque empresarial Rivas Futura) 7, edificio Beta, local 5.1 (Extractions and Laboratory), 28521 Rivas-Vaciamadrid, Madrid
E-mail: cqs@cqssalud.com

Complaints to the supervisory authority

In the event that the User considers that there is a problem or a breach of the regulations in force in the way in which his or her personal data is being processed, he or she shall have the right to effective judicial protection and to lodge a complaint with a supervisory authority, in particular in the State in which he or she has his or her habitual residence, place of work or place of the alleged breach. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (http://www.agpd.es).

Acceptance and changes to this privacy policy

It is necessary that the User has read and agrees with the conditions on the protection of personal data contained in this Privacy Policy, as well as that he/she accepts the processing of his/her personal data so that the Data Controller can proceed in the manner, during the periods and for the purposes indicated. Use of the Website implies acceptance of the Website’s Privacy Policy.

CQS reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential or doctrinal change of the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will be explicitly notified to the User.

This Privacy Policy was updated on 6 February 2020 to adapt it to Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and to Organic Law 3/2018 of 5 December on the Protection of Personal Data and the guarantee of digital rights (LOPD).

V. COOKIES POLICY

Access to this Website may involve the use of cookies. Cookies are small amounts of information that are stored in the browser used by each User – in the different devices they may use to browse – so that the server remembers certain information that will subsequently be read only by the server that implemented it. Cookies make browsing easier, more user-friendly and do not damage the browsing device.

Cookies are automatic procedures for collecting information relating to the preferences determined by the User during his/her visit to the Website in order to recognise him/her as a User, and to personalise his/her experience and use of the Website, and may also, for example, help to identify and resolve errors.

Information collected through cookies may include the date and time of visits to the Website, the pages viewed, the time spent on the Website and the sites visited just before and just after the Website. However, no cookie allows this cookie to contact the User’s telephone number or any other means of personal contact; No cookie can extract information from the User’s hard drive or steal personal information. The only way for the User’s private information to be part of the Cookie file is for the User to personally give that information to the server.

Cookies that allow an individual to be identified are considered personal data. Therefore, the Privacy Policy described above shall apply to them. In this sense, for the use of the same will require the consent of the User. This consent shall be communicated, on the basis of a genuine choice, offered by an affirmative and positive decision, prior to initial treatment, removable and documented.

Own cookies

These are cookies that are sent to the User’s computer or device and managed exclusively by CQS for the better functioning of the Website. The information collected is used to improve the quality of the Website and its Content and your experience as a User. These cookies make it possible to recognise the User as a repeat visitor to the Website and to adapt the content to offer him or her content that is tailored to his or her preferences.

Third party cookies

These are cookies used and managed by external entities that provide CQS with services requested by CQS to improve the Website and the user’s experience when browsing the Website. The main purposes for which third-party cookies are used are to obtain access statistics and to analyse browsing information, i.e. how the User interacts with the Website.

The information obtained refers, for example, to the number of pages visited, the language, the place where the IP address from which the User accesses, the number of Users accessing, the frequency and recurrence of visits, the time of visit, the browser used, the operator or type of device from which the visit is made. This information is used to improve the site and to identify new needs in order to provide users with the best quality content and/or service. In all cases, the information is collected anonymously and reports on website trends are compiled without identifying individual users.

The entity(ies) responsible for the provision of cookies may transfer this information to third parties, where required by law or where a third party processes this information for these entities.

Social media cookies

CQS incorporates social network plugins, which allow access to social networks from the Website. For this reason, social media cookies may be stored in the User’s browser. The owners of these social networks have their own data protection and cookie policies, being themselves, in each case, responsible for their own files and their own privacy practices. The User must refer to them to find out about these cookies and, where appropriate, the processing of their personal data. The links to these privacy and/or cookie policies are provided below for information purposes only:

Facebook: https://www.facebook.com/policies/cookies/

Twitter: https://twitter.com/es/privacy

LinkedIn: https://www.linkedin.com/legal/cookie-policy?trk=hp-cookies

Disabling, rejecting and deleting cookies

The User can disable, reject and delete cookies – totally or partially – installed on their device by configuring their browser (including, for example, Chrome, Firefox, Safari, Explorer). In this regard, the procedures for rejecting and deleting cookies may differ from one Internet browser to another. Consequently, the User must follow the instructions provided by the Internet browser that he/she is using. In the event that you reject the use of cookies – in whole or in part – you may continue to use the Website, although you may be limited in the use of some of the Website’s features.

Changes to the Cookie Policy

It is possible that the Cookies Policy of the Website may change or be updated, therefore it is recommended that the User reviews this policy each time he/she accesses the Website in order to be properly informed about how and for what purpose we use cookies.

VI. LINKS POLICY

The User or third party who makes a hyperlink from a web page of another, different, website to the CQS Website should be aware that:

None of the Content and/or Services of the Website may be reproduced, in whole or in part, without the express authorisation of CQS.

No false, inaccurate or incorrect statements about the CQS Website, or the Content and/or Services contained therein, are permitted.

With the exception of the hyperlink, the website on which the hyperlink is established shall not contain any element of this Website that is protected as intellectual property by Spanish law, unless expressly authorised by CQS.

El establecimiento del hipervínculo no implicará la existencia de relaciones entre CQS y el titular del sitio web desde el cual se realice, ni el conocimiento y aceptación de CQS de los contenidos, servicios y/o actividades ofrecidos en dicho sitio web, y viceversa.

VII.The creation of a hyperlink does not imply the existence of a relationship between CQS and the owner of the website from which it is made, nor does it imply that CQS is aware of or accepts the contents, services and/or activities offered on said website, and vice versa. INTELLECTUAL AND INDUSTRIAL PROPERTY

CQS, itself or as an assignee, is the owner of all intellectual and industrial property rights of the Website, as well as of the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts, trademarks or logos, colour combinations, structure and design, selection of materials used, computer programmes necessary for its operation, access and use, etc.). They will therefore be works protected as intellectual property by the Spanish legal system, and both Spanish and Community legislation in this field, as well as international treaties relating to the matter and signed by Spain, will be applicable to them.

All rights reserved. Pursuant to the provisions of the Intellectual Property Law, the reproduction, distribution and public communication, including making available, of all or part of the contents of this website, for commercial purposes, on any medium and by any technical means, without the authorisation of CQS, are expressly prohibited without the authorisation of CQS.

The User undertakes to respect the intellectual and industrial property rights of CQS. You may view the elements of the Website or even print them, copy them and store them on the hard disk of your computer or any other physical medium, provided that this is exclusively for your personal use. The User, however, may not remove, alter or manipulate any protection device or security system installed on the Website.

In the event that the User or third party considers that any of the Contents of the Website involves a violation of intellectual property protection rights, he/she must immediately notify CQS using the contact details in the GENERAL INFORMATION section of this Legal Notice and General Conditions of Use.

VIII. LEGAL ACTIONS, APPLICABLE LAW AND JURISDICTION

CQS reserves the right to bring any civil or criminal action it deems necessary for improper use of the Website and its Contents, or for breach of these Conditions.

The relationship between the User and CQS shall be governed by the regulations in force and applicable in Spain. Should any dispute arise in relation to the interpretation and/or application of these Conditions, the parties shall submit their disputes to the ordinary jurisdiction of the courts and tribunals that correspond according to law.

Last updated: 5 September 2022